HCAHPS Overall Score
87.4%
↑ +3.2 pts this quarter
Response Rate
68.1%
↑ +11.4% vs Press Ganey avg
Avg Response Time
4.2min
↑ −18 min vs baseline
Sentiment · Floor 3 Oncology
Every patient
has an opinion.
Now you have
a system.
From waiting room check-in to 30-day post-discharge follow-up — Pulse captures real-time sentiment and routes actionable signals to the operator who can close the loop before the next shift change.
Live Alerts
nowED · Bay 12
Discharge communication rated 2/5 — 3 patients flagged
Radiology · 4th Fl
Wait time complaint — escalate to charge nurse
NPS Velocity · 90-day
Channels Active
Platform Specification
Configure your signal stack.
Every layer adds power.
A capability matrix built for operators — not analysts. Each row is a system you can activate, benchmark, and automate.
Omnichannel Survey Distribution
Distribution
AI Sentiment Parsing
Intelligence
HCAHPS Benchmarking Engine
Compliance
Real-Time Alert Routing
Operations
Multi-Site Dashboard
Operations
NPS Velocity Tracking
Intelligence
Press Ganey / Qualtrics Migration
Onboarding
Ready to see this running on your patient data?
We'll map your current survey stack and show response rate lift in 15 minutes.
How Pulse compares
Feature
Pulse
Press Ganey
Qualtrics
Signal Strength
11B+
Survey touchpoints
processed annually
4,400+
Hospital sites
HCAHPS-eligible
68%
Avg response rate
vs 27% industry baseline
< 60s
Alert routing
from survey submit to Slack
We replaced Press Ganey and had Pulse live across all 14 campuses in four days. Our COO saw the first real-time dashboard on day five. She hasn't stopped watching it.
Dr. Renata Okonkwo
VP Patient Experience · Midwestern Regional Health System
"Qualtrics gave us data. Pulse gives us operational signal. The difference is whether your charge nurse gets an alert in sixty seconds or reads a PDF on Friday."
Marcus Delgado-Reyes
COO
Cascade Clinic Network (32 sites)
"We closed our Series B with NPS velocity data from Pulse. Investors wanted to see patient retention momentum — Pulse gave us the graph that made the room go quiet."
Priya Nambiar
Founder & CEO
CareLoop Digital Health
Deployed across
Who Pulse Is For
Three operators.
One signal layer.
Hospital System COO
Health System · 8–40 campuses
The Problem
You're getting HCAHPS scores 90 days after the stay. CMS VBP is penalizing you 2% on Medicare payments. You can't act on data that old.
The Signal
Pulse closes the loop in real-time. Every discharged patient gets a touchpoint within 4 hours. Alerts surface to charge nurses before the next shift.
HCAHPS scores improve because you're fixing problems while patients still remember them — not when lawyers do.
Avg HCAHPS lift
+7.2 pts
CMS VBP penalty avoided
$2.1M avg
Alert-to-close time
< 4 hrs
Get Signal
Your patient data
is already speaking.
In 15 minutes, we'll map your current survey stack, show you what response rate you're leaving on the table, and demonstrate live alert routing on a sample dataset from your specialty.
We map your current survey flow
Live demo on your specialty's benchmark data
You see your response rate gap vs Pulse baseline
Custom onboarding plan, same day
Not ready to talk yet?
Download the HCAHPS ROI Calculator — a gated PDF showing your estimated CMS VBP penalty exposure and how response rate improvement translates to Medicare revenue.
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